Refund Policy

Operated by Feinit Consulting & Integration Services (the Zittru brand)

Last updated: May 2026

Cancellation refunds

Cancelled 24+ hours before pickup: full refund.
Cancelled within 24 hours of pickup: 50% refund.
No-show or cancelled after pickup: no refund.

Rescheduling

One free reschedule is supported when requested before cutoff and where route capacity exists. Additional changes may carry a rescheduling fee.

Damage or loss claims

Raise claims within 48 hours of delivery. Claims are reviewed against handover records and route logs. Compensation follows Section 15 of the Terms of Service (including declared-value and policy limits).

Refund processing timeline

Approved refunds are typically processed in 2–3 working days. Sundays or bank holidays can add an extra day depending on your payment provider.

Refunds are credited to the original payment method. For help, write to hi@zittru.com.